The ROG Ally is a Windows PC in a handheld case, so we repair it as both: hardware faults on the bench, and Windows or driver problems in software. The original Ally's microSD reader is a known weak point that we replace regularly.
Common ASUS ROG Ally faults we fix
- microSD card not detected or corrupting cards
- Cracked screen or touch not working
- Thumbstick drift
- Not charging from USB-C
- Loud fan or overheating
- Windows not booting or stuck in a repair loop
Not sure what is wrong? Describe the symptoms on the quote form, including any error codes or light colours, and a technician will reply with the likely cause and a price.
Repair services
- microSD reader replacement
- Screen replacement
- Thumbstick replacement
- USB-C port repair
- Fan replacement and thermal service
- SSD upgrade and Windows reinstall
Drop in or post it to us
Bring your console to our London workshop or our Beckenham drop-off point, or post it to us from anywhere in the UK. We diagnose it, send you a quote, and only start work once you approve it. Every repair comes with a 90-day warranty on parts and labour. Call 020 7237 6805 or request a quote online.
How we repair your ASUS ROG Ally
- We test the ROG Ally in Windows and check the microSD reader, screen, sticks, charging and fan.
- We open the back cover and disconnect the battery before working inside.
- The faulty microSD reader, screen, stick, port or fan is replaced, or the SSD is upgraded.
- We update drivers and firmware where needed and test it in games before it goes back.
How long it takes
microSD reader, stick and fan repairs are usually done the same day. Screens and Windows reinstalls can take longer, and we tell you the expected time when we quote. Every repair comes with a 90-day warranty on parts and labour.
Before you bring it in
- Back up files and games not stored in the cloud, especially before an SSD upgrade or Windows reinstall.
- Remove your microSD card, or tell us if it is stuck.
- You do not need to give us your account passwords; a local test account is enough.
ASUS ROG Ally repair questions
My ROG Ally keeps corrupting microSD cards. What is wrong?
The microSD reader on the original ROG Ally can fail from heat. We replace the reader and check the card for damage.
Can you reinstall Windows without losing my games?
We try to repair Windows first. If a full reinstall is needed, installed games are removed and download again from your game libraries.
Do you repair the ROG Ally X and ROG Xbox Ally?
Yes. We repair the ROG Ally, Ally X and ROG Xbox Ally models.