Most Xbox One faults we see come down to three things: a worn hard drive, a failing disc drive or a damaged HDMI port. All three are repairable, and swapping the old hard drive for an SSD makes the console noticeably faster.
Common Xbox One faults we fix
- Stuck on green loading screen or "something went wrong" errors
- Disc drive not reading or ejecting discs
- No picture or HDMI port damage
- No power, or power brick light off
- Overheating and random shutdowns
- System update failures and error codes
Not sure what is wrong? Describe the symptoms on the quote form, including any error codes or light colours, and a technician will reply with the likely cause and a price.
Repair services
- Hard drive replacement and SSD upgrade
- Disc drive laser and mechanism repair
- HDMI port replacement
- Internal power supply repair (One S and One X)
- Fan replacement and thermal service
- Offline system update (OSU) reinstall
Drop in or post it to us
Bring your console to our London workshop or our Beckenham drop-off point, or post it to us from anywhere in the UK. We diagnose it, send you a quote, and only start work once you approve it. Every repair comes with a 90-day warranty on parts and labour. Call 020 7237 6805 or request a quote online.
How we repair your Xbox One
- We identify the model (original Xbox One, One S or One X) and test it on our bench.
- We open the console and check the hard drive, disc drive, power supply and HDMI output.
- The faulty part is replaced; a failing hard drive can be replaced with a faster SSD.
- We reinstall the system software if needed, update it and test it with games before it goes back.
How long it takes
Hard drive, SSD, disc drive and HDMI repairs are usually done the same day or the next working day, depending on parts. Every repair comes with a 90-day warranty on parts and labour.
Before you bring it in
- Bring the console, and the external power brick if it is an original Xbox One.
- Note any error codes and whether it gets stuck on the green or black screen.
- Take out any disc, and please do not open it yourself first.
Xbox One repair questions
Is an SSD upgrade worth it on an Xbox One?
Yes, if the hard drive is failing anyway. An SSD makes startup and loading noticeably faster, and we reinstall the system for you.
Does my Xbox One have a power brick?
The original Xbox One uses an external power brick. The One S and One X have the power supply inside the console.
What causes the green screen of death?
Usually a failing hard drive or a corrupted system update. We test the drive and either reinstall the system or replace the drive.